rpa blog

AarornTech as an RPA Service Provider

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Robotic process automation (RPA) enables organizations to automate routine tasks using software robots. More and more organizations are adopting RPA as a means to achieve their operational efficiencies. At AarornTech, we make the RPA journey convenient and valuable for our clients. Our team analyzes the business needs, identifies operational complexities, and helps clients overcome them using RPA, assisting organizations in managing highly repetitive, structured, and voluminous tasks such as administrative, invoicing, product tracking, accounting, etc. Here we highlight some of the crucial factors that we consider in our RPA road map.

Client infrastructure is one of the primary areas that depends upon multiple processes and procedures within various organizations. At AarornTech, we develop RPA services with varied infrastructure setups in mind as one of our development criteria. As most organizations move towards virtual machines (VMs) and the cloud, we offer RPA solutions optimized for cloud and virtual environments, require minimal computing power, and run from any computer or VM. Our solutions are OS-agnostic, including Linux and Unix, making it compatible for all our clients across industry verticals.

An essential factor in our RPA development process is scalability. We consider scalability in implementation outcomes so that the solutions today do not turn into bottlenecks tomorrow. Our automation solutions can handle the increased load when RPA bots work together to carry out various business processes. We support broadening the usage scope as businesses expand automation across multiple business units upon realizing the automation benefits. Furthermore, automated business processes often need to access and be accessed by new application and integration technologies. We ensure that this capability of expanded access is envisioned in our RPA implementation process. Our scalable architecture has provided our clients with immense automation benefits.

Our zero-licensing policy with no hidden costs allows our clients to retain perpetual rights to adopt and distribute software within their domains. Our end-to-end RPA consulting services require minimal involvement of our clients. Through our interactions, our clients offer their vision of a solution, and we illustrate the path towards achieving that vision. Our clients provide the catalog processes, tasks, and access to systems through our Process Mining software. At AarornTech, we offer a full lifecycle implementation of RPA, with the client involvement in subject matter alignment, project progress updates, and handover processes.

All our global contracts have been remote for the past decade, enabling us to carry our commitments without delays or hiccups caused due to unforeseen events. As more and more businesses employ such infrastructures during the pandemic to minimize disruptions, our business deliverables were always on schedule. Our engagements have been very lean from a team requirement perspective, yet the deliverables are comparable to larger teams. Our global teams do the fulfillment processes remotely from within or outside the country; we connect through secured mediums as required with traceable logs and activity reports for each activity, which can be submitted on a timely or as-needed basis, rendering physical engagements less crucial. We welcome kick-off and on-site meetings, with our teams coming to the forefront of implementation with physical presence; however, these do not impose hurdles on our deliveries.

Our mode of access to the clients’ systems and that of delivery are secure and convenient. RPA teams directly access client systems, and the resulting software runs on any client workstations. For regulated industries, we can access systems through existing customer consoles with standard operator rights. We ensure our engagements are compliant with regulatory processes and are secure in all aspects. We follow customers’ rule book for engagement processes and best practices, and we ensure that all regulatory requirements are met, such as PCI, DSS, CMMI, SOCSO, HIPAA, Sarbanes-Oxley Act, or any other industry-specific regulatory compliances.

With our unique approach that suits organizations of all sizes and budgets, we instill RPA to help our clients improve processes, enhance productivity, reduce operational costs, and eventually magnify their businesses’ and stakeholders’ lifetime value. Our commitment to saving the time of their valuable employees helps our clients focus on quality tasks that matter for the future of their organization.

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RPA for Telecom Industry

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Telecommunications companies face challenges due to the pace of growth within the vertical. Furthermore, the domain entails various processes, such as data and cost management, operational flexibility, talent acquisition, and new services development. These challenges necessitate the implementation of RPA to ensure the meeting of stakeholders’ expectations regarding quality and efficiency. AarornTech exceeds the client’s expectations by understanding their business’s needs and providing high-quality automation service.

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RPA for Public Sector

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The demands of the public sector are higher than ever, and the governments face severe constraints. Cutting costs means efficiency in good times and a necessity during harder times. Nevertheless, cost efficiency is one of the key objectives of all governments. Yet many such projects fail due to the wrong approach, i.e., reducing costs less likely to sustain the intended cost reductions. In other words, governments tend to reduce budgets in ways that are not sustainable. Governments have started leveraging on smarter means for managing public sector expenditures. These are permanent solutions that help in cutting costs without compromising on the quality. Robotic Process Automation (RPA) is an intelligent approach to help realize public sector efficiency in terms of cost and quality.

In the past, the public sector has been either slow or unable to adopt digital transformation. Recently, governments have shown more adaptability towards technology, and RPA is one way that aided this trend. While RPA brings enormous benefits through automation of processes typically run every day in public sector agencies, it is a non-invasive technology that is convenient to adopt and can be introduced in phases. Since RPA doesn’t have to be operated to an end-to-end process, it enables large departments to automate sub-processes seamlessly, with low costs and minimal disruptions. Accordingly, RPA closes the gap between novel technologies and legacy systems in the public sector.

RPA is a rules-driven technology that does not require any human judgment. It takes care of all the repetitive tasks that involve data manipulation and data migration. All the data-intensive processes that have a high error rate, include sensitive information, and are electronically triggered are the potential candidates for RPA. Governments generally depend on massive databases that involve a large number of transactional activities. Public sector workers dedicate a substantial portion of their workdays in such operating tasks as collecting, cleaning, and reorganizing data. Consequently, the workforce has less time to assign more germane roles that entail data integration and analysis. Implementing RPA has been recognized by various public sector domains such as healthcare, education, police, central government, local government, to name a few. A significant amount of use cases in these sectors are a testimony for other countries to consider.

The central governments can automate universal credit and benefit calculations, tax calculations, and licensing application processing. All these functions are data-intensive, involve mundane but necessary handling of data, and cannot afford errors. For local governments, RPA can be used to automate processes related to revenue collection, permit applications, and incident reporting to highlight a few. The new machinery of government: Robotic Process Automation in Public Sector by Deloitte LLP underscores the use cases in public sectors and reports an increase in throughput and ROI and reduced costs as the primary outcomes. Nonetheless, RPA brings many benefits to the public sector and a smart approach towards digital transformation.

To summarize, RPA can handle complex tasks with speed. RPA enables optimization of data collection, consolidation, and indexing to set up all processes with accurate information. It also introduces accuracy to payments and distribution as RPA returns results that are consistently error-free. Through automation, RPA enables smoother and quicker delivery of services and enhance service levels. Automating repetitive tasks helps the public sector improve their operations, reduce costs, and improve citizens’ service. Employees appreciate the benefits of RPA as it relieves them from mundane activities to focus on more value-adding projects and serve the citizen. Public sectors that have adopted RPA find the functioning least disruptive during crises such as the present Covid-19. With fewer employees at work, bots perform tasks 24/7, can be remotely accessed, and mitigate the majority of the risks associated with shutdowns. For these reasons, RPA is envisioned as a critical driver towards digital transformation in the public sector.

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RPA for SMEs

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Organizations are increasingly automating business processes through software automation. Software automation has been simplified and made more accessible to larger populations of businesses through Robotic Process Automation (RPA). A breakthrough in technology, RPA is used to automate rules-based business processes that entail routine tasks, structured data and deterministic outcomes. Organizations report the benefits in terms of costs, speed and error reduction leading to higher ROIs, precisely explaining the popularity of RPA.

At its infancy, RPA was expensive and hence really the technology for larger organizations. However, just as any other technology takes off, RPA has become more and more affordable over time and has broken its barriers to entry into the Small and Medium sized Enterprises (SMEs). While SMEs might be constrained in terms of resources and funds, their flexibility to adopt new technology quickly makes them a better candidate for RPA. According to PwC White Paper, Organize your Future with Robotic Process Automation, “Besides the cost and efficiency advantages, a couple of RPA’s greatest benefits are often overlooked: its ease of deployment and the speed and agility it confers on the enterprise”. SMEs tend to take advantage of RPA through lower costs of implementation alongside their agility to adapt swiftly and hence realize the timely benefits of automation. One can argue that SMEs have a competitive advantage in implementing RPA solutions with negligible delays due to size, complexity and cumbersome administrative procedures faced by larger organizations.

RPA enables businesses to mimic a variety of repetitive tasks that are otherwise carried out by humans in an organization. RPA releases human workforce from repetitive and error prone tasks to be more creative and engage in cognitive problem solving.  As SMEs depend upon a smaller workforce, RPA allows to leverage on a more productive team of employees. With RPA bots working around the clock, there is no downtime for the processes and hence better time and operations management. The implementation and migration to RPA is straightforward as RPA tools interact easily with existing infrastructures, leading to integration with legacy systems completely trouble-free.

RPA tools are usually based on Graphic User Interface (GUI) that connects applications and tasks. This kind of user interface again favors SMEs as users access various functions by single clicks and/or drag-and-drop options with no programming requirements. GUI allows easy switch between automatic and manual modes, transparent bot actions and convenient diagnostics. Since these actions do not require any programming and automation can be carried out by users without involvement of IT, SMEs do not require on-premise IT teams.

SMEs can choose, from the RPA suite, not only what and when to automate but also, how to automate. SMEs can choose a service model i.e., Robotic Process Automation as a Service (RPAaaS) that further slashes the modifications required to current business systems. RPAaaS is a cloud-based subscription solution that uses artificial intelligence and other advanced technologies to help automate vital tasks over the internet. The SMEs enjoy lower initial infrastructure costs and other costs of implementation, lower liabilities and easier exit options. In addition, the automation selection options are flexible and driven by the customer; and implementation is agile and can be managed in multiple phases. Using web-based solutions, SMEs do not need an IT team to handle on-premise hardware and software. For processes where data discretion or regulatory compliances are pertinent, bots can be made to work locally. This hybrid solution provides extra layer of safety and flexibility given that the bots need to be developed only once for both cloud and local applications. Hence, with a hybrid RPA, most organizational issues are resolved!

To sum up, SMEs stand to benefit greatly from RPA. SMEs find it more costly to have their small workforce do less meaningful and more mundane tasks. Through RPA, SMEs can get their employees do more meaningful jobs more productively. In the age of competition, SMEs can stay on top by using efficient workflows and effective systems leading to higher ROIs that come through both efficiency and resilience.