Terms of Service
The terms of service form a binding agreement and describes the rights and responsibilities when using our chatbot solutions. It is only upon the acceptance of these Terms of Service that you have the right to use our chatbots. By using and accessing our chatbots you are bound to agree to:
- the present Terms of Service, and
By accepting these terms, the Customer confirms that the User has reached the age of maturity in the country of his/her residence otherwise the Customer’s consent is only valid with the approval of his/her legal representative, which must be obtained before starting to use our Chatbot Solutions.
- In these Terms of Service the following definitions shall apply:
Terms of Service mean the most recent version of this document at the time of using our chatbots;
CHATBOT and/or CHATBOT SOLUTION means a conversational program with an artificial intelligence that conducts a one-to-one dialogue via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Today, most chatbots are accessed via messaging apps such as Facebook Messenger, Rakuten Viber, or via individual organizations’ apps and websites (web widgets). Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.
CHATBOT FRAMEWORK means the past, present and future content of a software and the related functionality, technology, product and service developed by Aarorn Technologies Inc., including but not limited to the design and structure, texts, images, photographs, illustrations, compilations, graphic material, broadcasts, advertising slogans, databases, proprietary information, all elements of the Chatbot Solution protected by copyright or other right (including source and object codes) and all other material that can be linked to AaroRn Chatbot, the arrangement, choice and sequence of the elements within the chatbot solution, the main characteristics of the design, all trademarks, protected services, company name, logos, domain names, patents and all intellectual products which are protected by copyright and proprietary rights and are the property of Aarorn Technologies Inc.;
AaroRn CHATBOT means a special Chatbot Solution, tailor made primarily for supporting the communication of internal circles (such as B2B communication, employee communication) developed by Aarorn Technologies Inc. and operating on different Platforms;
AARORN TECHNOLOGIES INC. means a company that is the chatbot service provider, the sole owner and operator of its developed Chatbot Solutions, a Limited Liability Company (42 Carden Street, Guelph, ON, N1H3A4, Website: www.aarorn.com;Email: firstname.lastname@example.org);
CUSTOMER is a typically a legal entity or a workspace that has entered into a separate individual chatbot service agreement with Aarorn Technologies Inc.;
USER means all individuals who interact with our chatbots directly or indirectly with any of the available platforms, either using their e-mail address, phone number or social network profile;
BUSINESS USER means those natural persons using our chatbots who are associated to our Customers in any kind of relationship (such as employees, subscribers, clients; other interested parties, suppliers, commercial agents of the Customers) and registered or subscribed using a Customer related email address on our Customers’ social platforms or own website, alternatively having received an invitation from his/her workspace, the Customer, for registration and subscription purpose;
ADMIN USER means those individuals using the admin surface of our chatbot solutions who are associated with our Customers and oversees admin tasks as regards our chatbot solutions;
INDIVIDUAL CHATBOT SERVICE AGREEMENT means the contract between Customers and Aarorn Technologies Inc.;
PLATFORM means the interface environment where Users can use our chatbots and can have a look at the Content, such as Viber, Messenger, WhatsApp, Telegram or web widget;
DATA means information or Content uploaded, posted, transmitted or otherwise made available by Users or for the purpose of operating our chatbots by Customers, via our chatbots, including messages, files, comments, custom texts written by Users, profile information, username, metadata and token data, avatar, country, language, contact information, phone number, e-mail address, individual ID, internal ID, position, workplace given by our Customers and Users;
CONTENT means the entire chatbot and all of the information, text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through chatbots;
- Entire agreement
In case Aarorn Technologies Inc. and Customer enter into an Individual Chatbot Service Agreement, the person signing on behalf of the Customer represents and warrants that the Customer has validly entered into the Individual Chatbot Service Agreement with Aarorn Technologies Inc. and has the legal power to do so. Currently, the parties are independent contractors. The Individual Chatbot Service Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. There are no third-party beneficiaries to the Contract.
- General Terms for using our chatbots
3.1. The way of using our chatbots:
- Aarorn Technologies Inc. provides Users with access to Chatbot Solution;
- Customers can define the following ones related to the chatbot in the Individual Chatbot Service Agreement: used languages and Platforms, issues and questions Users can address to the Chatbot, answers for the model questions and issues which the chatbot will answer upon certain interactions;
- In case users sign up for a chatbot using their corporate email domain, customer can anytime modify users’ roles on workplace and otherwise exercise its other rights (such as cancel the access to the chatbot when the User is not related to the Customer any more for any reason) and any applicable policy;
- Customer may display information about its own advertisements and special offers as well as those of its contracted partners;
- Customers grant Aarorn Technologies Inc. the right to use their company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential developers and customers, subject to the standard trademark usage guidelines as provided to Aarorn Technologies Inc.;
- Users may submit content or information to the platform, such as messages or files and Customer may exclusively provide Aarorn Technologies Inc. with instructions on what to do with such content and the user submitting such content, including Customer may provision or deprovision access to the Chatbot, enable or disable third party integrations, manage permissions, retention and export settings;
- When starting to use our chatbots, users are informed about the policies that are relevant using chatbots, including processing of personal data;
- When starting to use our chatbots, Customers reserve the right to deny access to chatbots and remove Content without undertaking any obligation in this respect;
- Aarorn Technologies Inc. reserve the right to update the Terms of Services and all applicable policies at any time by amending this page as our Chatbot Services arestill evolving, and so we need flexibility to occasionally make changes to our chatbot solutions in order to expand, improve and develop our services. Aarorn Technologies Inc. will try to give notice of these changes, but please check this page and visit the most current versions of the other pages that are related to the chatbot Users are using from time to time to take notice of any changes, as they are binding on you. It is also worth to follow our social media accounts and pages for updates;
3.2. In case of AaroRn Chatbot, the following additional conditions are applicable:
- Users can only access to our chatbots upon invitation received from our Customers approving to use the chatbot and providing certain information to identify Users are associated to Customers;
- Customers can provide Aarorn Technologies Inc. and/or the chatbot with an individual ID (such as a token, certain number of ID or taxation number associated to Customer) for identification purpose;
- Customers can also charge Admin Users with access to the chatbot (different level of access with different admin passwords might be used);
- Admin Users sign in the Platform with the password given; to change the password is suggested upon first signing in to AaroRn Chatbot;
- Customers can request unique avatars (profile, graphical representation of the Users) or use Aarorn Technologies Inc. provided Avatars (profile picture);
- Admin Users can change their avatars from the offered set;
- On the Platform Customers and their Admin Users can: create and send messages to target groups and individuals; analyze list and arrange sent messages; use HCC (in case Customer decides to maintain a hybrid chatbot – beside automatic messages in the live chatbot an authorized Admin User can answer and react Users interactions in a one-to-one chat window; use dashboard for listing all data in the chatbot;
- may only use the chatbots for the purposes permitted by the Terms of Service;
- grant Aarorn Technologies Inc. and the Customer the right to use any content that they submit via the chatbots as necessary for Aarorn Technologies Inc. and Customer to provide the service to Users;
- Specifically consent to being sent service communications and administrative messages – to the contact details which was given by the Users upon registration – related to the use of chatbot;
- consent that Aarorn Technologies Inc. and the Customer may handle through the chatbots their personal data given by Users or absolutely essential for the operation of the functions of the chatbot;
- are not granted the right to use images, signs, logos, brands or emblems used in the chatbot.
Unauthorized use of chatbot is not permitted, in particular the chatbot may not be used on a Platform other than that provided by or in a manner differing from the instructions given by the Customer in its invitation letter or in a way differing from the terms defined in the present Terms of Service.
- are not entitled to change, let, lease, lend, sell, divide or decrypt in whole or in part the chatbot solution or information learnt while using it;
- may not carry out any activity that may interfere with the chatbot solution (or with the servers and networks which convey information during use and/or are connected with the chatbot);
- do not acquire the right to copy, distribute, sell or lease parts of the chatbot solution belonging to Aarorn Technologies Inc.;
- are not entitled to decrypt the chatbot solution or attempt to obtain orotherwise derive source code, trade secrets, or know-how or any portion thereof;
- do not acquire any intellectual property right or the content accessible on and originating from chatbot;
- are not entitled to work around any technical limitations of the chatbot;
- are not entitled to modify, reverse engineer or otherwise alter the chatbot;
- are not entitled to use the bot in any way prohibited by law, regulation, governmental order or decree;
- are prohibited from using the bot to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
- are not entitled to engage in activity that is false or misleading or that is harmful to others (including children), or the chatbot;
- are not entitled toshare inappropriate content, advertising, spam, spyware or malware;
- are not entitled to gain (or attempt to gain) unauthorized access to any service, data, account or network by any means; Infringe upon the rights of others;
- are not entitled to use the chatbot anywhere other than the Platform where the chatbot has been made available, unless the bot publisher has enabled such uses;
- are not entitled to remove, modify, or tamper with any notice or link that is incorporated into the bot;
- are prohibited from degrading or compromising security in any way;
- are prohibited from including misleading statements about chatbot functionality, performance, origin or Data use;
- are prohibited from transmitting any viruses or other code that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system or Data.
3.5. The User takes note of the following:
- Users are responsible for maintaining the privacy and security of their account;
- Aarorn Technologies Inc. and Customers will not be held liable for any damage or loss that may result from Users failure to protect their login information, including your password;
- if while using the chatbot the personal data of a third party is recorded, obtaining the consent required for that person’s data to be processed and to be transferred to the chatbot is Users responsibility;
- the controller of the data is the Customer;
- Aarorn Technologies Inc. is typically the data processor requested by Customer to process data on behalf of;
- the staff of Aarorn Technologies Inc. and Customer engaged in the operation of the chatbot and providing the services available through the chatbot may learn Users personal data provided it is absolutely necessary in order to achieve the purpose of the use of the data;
- in order to operate some functions of the chatbot, we work together with third parties and external service providers, as it is essential for Users personal data to be transmitted to or used via these parties to the extent and for the time necessary for the functions to operate.
3.6. Aarorn Technologies Inc. is responsible for:
- providing and supporting services;
- making the chatbot solutions available to Customer and its authorized End Users as described in the Individual Chatbot Service Agreement;
- not using or processing Personal Data for any purpose without Customers’ and Users’ prior written instructions;
- not materially decreasing the functionality of Chatbot Solutions until the Individual Chatbot Service Agreement is in force between Aarorn Technologies Inc. and Customer;
- using commercially reasonable efforts to make the Chatbot Solutions available 24 hours a day, 7 days a week, excluding planned downtime and having regard chatbot solutions individual SLA terms are defined in our Individual Chatbot Service Agreement entered into by and between Aarorn Technologies Inc. and Customer;
- doing its best for security and data protection.
- Security and Data Protection
While providing a high-quality user experience, security and data protection has always been a high priority for Aarorn Technologies Inc. For the purpose of maintaining a private, confidential and safe chatbot environment, we shall take the reasonable administrative, physical, and technical safeguards, such as measures for preventing unauthorized access, use, modification, deletion and disclosure of Personal Data.
We aim to choose our partners who can ensure maintaining similar security and data protection practices. However, we are not able to cover every aspect of safeguarding our chatbots. For example, Customers and Users are responsible for their own adequate security and protection measures when they are in the possession or control of personal data. Protecting data must be essential for everyone. We are not responsible for what Customers do with Users Data, and we are not responsible for Users and Customers bad data stewardship practices, network and the operating system and software of their web servers, databases, and computer systems, proper configuration, secure operation and storage.
Anyway, to protect Users and our Chatbot Services, Aarorn Technologies Inc. reserves the right to take any action it deems necessary if anything violates the secure operation for the chatbots.
In the course of operating the chatbots, Aarorn Technologies Inc. and Customers could handle the following data and the chatbots may access the following functions of the device (such as mobile phone, iPad, computer) Users are using chatbots:
- In case of Viber: name; including Viber Username, Avatar, Country, Language, Poll votes, Uploaded Videos, Uploaded images, Custom texts written by users, user events defined by Viber;
- In case of messenger: user identifier;
- e-mail address;
- personal data featured in the e-mail text;
- phone number;
- data of contact persons;
- user identifier given by the Customer for the purpose of identifying the authorized user and operating for the chatbot;
- Facebook, Google+ or AddressBook identifier;
- device identifier;
- GPS data for actual position, cell information;
- profile picture;
Subject to the restrictions below, Aarorn Technologies Inc. provides the chatbot for non-commercial, non-exclusive, non-transferable, restricted personal use and the chatbot may be used for no other purpose without the prior written consent of the Aarorn Technologies Inc. Users agree to satisfy all copyright requirements, information and restrictions which may be found in any part of the chatbot. The User may not alter, delete or mask any copyright mark, trademark, patent or similar mark in the chatbot, including in downloadable, forwarded, presented or printed parts of the chatbot or parts reproduced by any other means. Users and Customers agree not to resell, duplicate, reproduce or exploit any part of the chatbot unless Aarorn Technologies Inc. has provided and express written permission to do so.
All rights not expressly granted by this Terms of Service are hereby retained.
- General Conditions
Chatbots are provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Aarorn Technologies Inc. makes no warranties regarding
(i) Users’ ability to use the chatbot,
(ii) Users’ satisfaction with the chatbot,
(iii) that the chatbot will be available at all times, uninterrupted, and error-free, and
(iv) that bugs or errors in the chatbot will be corrected immediately.
Aarorn Technologies Inc. is neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the chatbot. Users are in the position to remedy their dissatisfaction with the chatbot is to stop using it.
(i) not to act in a way that risks damaging, deactivating, or overloading our Chatbot Solutions and its infrastructure;
(ii) not to distribute anything containing a computer virus or any code, file or software program intended to interrupt, destroy or limit the functionality of the chatbot or its infrastructure.
Content and Users shall be removed in case Aarorn Technologies Inc. or its Customers determine in their sole discretion they are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
If any provision or part of this Agreement is held to be illegal, invalid or unenforceable in whole or in part, under any applicable laws, such provision or part will be deemed not to form part of this Agreement, but the legality, validity and enforceability of the remainder of this Agreement will not be affected.
No failure, delay or partial exercise on the part of either Party hereto of any right or remedy under this Agreement shall be construed or operate as a waiver hereof unless made in writing signed by the waiving party and such waiver shall be effective only with respect to the specific obligation described. The waiver by either Party of a breach of any provision of this Agreement by the other Party shall not operate or be construed as a waiver of any subsequent breach of the same provision or another provision of this Agreement. The rights and remedies provided in this Agreement are cumulative and are not exclusive of any rights or remedies provided by law.
- Limitation of liability
In no event will Aarorn Technologies Inc. have any liability arising out of or related to the Terms of Service to Users, Customers or to any third party for any lost profits or revenues or for loss of income, loss of data or financial loss attributable to the chatbot or any indirect, special, incidental, consequential, cover or punitive damages exceeding the total amount Customers paid for our Services based on the Individual Chatbot Service Agreement in three (3) months preceding the last event giving rise to liability or USD 100, whichever is greater.
The limitation of liability indicated above applies to:
(i) anything related to the Chatbot and Chatbot Services;
(ii) claims for breach of contract, warranty, guarantee, or condition; strict liability, negligence, or other tort; violation of a statute or regulation; unjust enrichment; or under any other theory; all to the extent permitted by applicable law;
(iii) cases when such remedy doesn’t fully compensate for all losses.
- Force Majeure
Neither Aarorn Technologies Inc. nor its Customers will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a third party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action.
Neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party. In case of breaching this section, the non-assigning party is entitled to terminate the contract between the Parties upon written notice to the assigning party. Subject to the foregoing, the Contract and these Terms of Service will bind and inure to the benefit of the parties, their respective successors and permitted assigns.
- Third Party Products, External Service Providers
Aarorn Technologies Inc.’s Chatbot Services include Platforms that third parties may use to develop applications and software. However, such third-party products provide additional user experience and extra functions, please also bear in mind that these external parties have access to any Data that will be shared. As these are not our services, we do not warrant or support third party products and external service providers’ activities, Aarorn Technologies Inc. will not be responsible for any use, disclosure, modification or deletion of Data that is transmitted to, or accessed by, a third party and its product, ultimately Users and Customers will decide whether or not to use them. In case Users and Customers decide to enable them, they are solely responsible for any such use of third-party products via external service providers. Aarorn Technologies Inc. shall have no liability in any way for the conduct of third parties’ (so in particular, but not exclusively: Viber, Facebook, other applications, Customers, Users) public Platform that serves as a user interface for accessing the Chatbot Service or any change in their policies. Aarorn Technologies Inc. shall not be liable in any manner for the conduct of third parties (such as utilization and processing of the data by the Client, in case of hybrid chatbot the activity of the Customers’ subcontractors, Users’ act while using our chatbots).
Such External Service Providers are for example:
Facebook Ireland Ltd. Hanover Reach, 5-7 Hanover Quay, Dublin 2 Ireland, a company registered in Ireland under number 462932 (Facebook: Logging in, searching for/inviting friends and sharing)
Microsoft Corporation: Microsoft Headquarters One Microsoft Way Redmond, WA 98052, USA
- Contract Term and Termination
In case of a User subscription, the contract continues until it is terminated freely by either of the parties, Aarorn Technologies Inc. and/or User.
In case of AaroRn Chatbot, when a User subscribed using a Customer’s related email address or received an invitation from Customer, the contract continues until it is terminated freely by either of the parties, Aarorn Technologies Inc. and/or User, Customer User is associated.
In case of Customer subscription, the contract remains effective until the Individual Chatbot Service Agreement is in force between the parties. All user subscriptions are terminated, in case the Contract is expired or terminated.
Aarorn Technologies Inc. or Customer may terminate the Contract on notice to the other party if the other party materially breaches the Contract and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for its authorized End Users, including for any breaches of this Contract caused by them. Aarorn Technologies Inc. may terminate the Contract immediately on notice to Customer if Aarorn Technologies Inc. reasonably believe that Customer or its Authorized Users in violation of applicable law.
Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the term of the Individual Chatbot Service Agreement immediately after the effective date of termination. In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.
Nevertheless, in case Aarorn Technologies Inc. or our Customers believes that Users are making unauthorized use of the chatbot or that Users are in violation of these terms, it may suspend or terminate Users’ access to the chatbot with or without notice. This may result in a loss of your data stored in the chatbot.
- Governing law
This Agreement shall be governed and construed in accordance with the laws of Canada and any legal action or proceeding with respect to this Agreement shall be brought in Canadian Courts.